let's collaborate!

Ready to create something

awesome together?

© 2024 Agnes Lam. All rights reserved.

Made with frustration.

Last updated: Jun 15, 2024 15:51 (UTC +08:00)

let's collaborate!

Ready to create something

awesome together?

© 2024 Agnes Lam. All rights reserved.

Made with frustration.

Last updated: Jun 15, 2024 15:51 (UTC +08:00)

let's collaborate!

Ready to create something

awesome together?

© 2024 Agnes Lam. All rights reserved.

Made with frustration.

Last updated: Jun 15, 2024 15:51 (UTC +08:00)

Hello, i'm agnes lam☺
I am an experience designer

Hello, i'm agnes lam☺
I am an experience designer

Hello, i'm agnes lam☺
I am an experience designer

A designer by choice, a programmer by qualification, and a generalist at heart, I thrive on versatility. Currently, I'm a Designer Consultant at Thoughtworks, collaborating with diverse clients in non-profit, government and private sectors to bring their visions to life. Often, I find myself at the intersection of various roles, excelling as a hands-on executor who loves to work and build. I'm open to exploring different opportunities—whether full-time, freelance or collab! 🎉 There's more to the story—read more.

A designer by choice, a programmer by qualification, and a generalist at heart, I thrive on versatility.

Currently, I'm a Designer Consultant at Thoughtworks, collaborating with diverse clients in non-profit, government and private sectors to bring their visions to life.

Often, I find myself at the intersection of various roles, excelling as a hands-on executor who loves to work and build.

I'm open to exploring different opportunities—whether full-time, freelance or collab! 🎉 There's more to the story—read more.

A designer by choice, a programmer by qualification, and a generalist at heart, I thrive on versatility. Currently, I'm a Designer Consultant at Thoughtworks, collaborating with diverse clients in non-profit, government and private sectors to bring their visions to life.

Often, I find myself at the intersection of various roles, excelling as a hands-on executor who loves to work and build. I'm open to exploring different opportunities—whether full-time, freelance or collab! 🎉 There's more to the story—read more.

Based in Singapore

Based in Singapore

Based in Singapore

Selected works ↓

Selected works ↓

TreeO2 Visualisation Dashboard is an MVP forestry platform designed for auditors and admins. I joined as the lead designer and business analyst, guiding the client through the digital transformation process and optimising their workflow for better efficiency.

TreeO2 Visualisation Dashboard is an MVP forestry platform designed for auditors and admins. I joined as the lead designer and business analyst, guiding the client through the digital transformation process and optimising their workflow for better efficiency.
TreeO2 Visualisation Dashboard is an MVP forestry platform designed for auditors and admins. I joined as the lead designer and business analyst, guiding the client through the digital transformation process and optimising their workflow for better efficiency.

I led the end-to-end design process, ensuring all requirements were met and key project milestones achieved. Through workshops, I gathered and analysed business requirements, directly informing and refining our design strategy. The existing workflow relied heavily on manual spreadsheet processes, so our goal was to digitise and automate these processes to minimise human interaction and improve efficiency.

I facilitated effective communication among stakeholders and collaborated closely with the tech lead to ensure the successful implementation of the visualisation flow. Despite frequent changes in client requirements and significant infrastructure challenges, I remained adaptable and proactive, consistently delivering solutions that met evolving needs. My efforts had a direct impact on streamlining workflows and reducing operational inefficiencies through automation. As a result, we successfully developed and launched the MVP within 5 months.

I led the end-to-end design process, ensuring all requirements were met and key project milestones achieved. Through workshops, I gathered and analysed business requirements, directly informing and refining our design strategy. The existing workflow relied heavily on manual spreadsheet processes, so our goal was to digitise and automate these processes to minimise human interaction and improve efficiency.

I facilitated effective communication among stakeholders and collaborated closely with the tech lead to ensure the successful implementation of the visualisation flow. Despite frequent changes in client requirements and significant infrastructure challenges, I remained adaptable and proactive, consistently delivering solutions that met evolving needs. My efforts had a direct impact on streamlining workflows and reducing operational inefficiencies through automation. As a result, we successfully developed and launched the MVP within 5 months.

I led the end-to-end design process, ensuring all requirements were met and key project milestones achieved. Through workshops, I gathered and analysed business requirements, directly informing and refining our design strategy. The existing workflow relied heavily on manual spreadsheet processes, so our goal was to digitise and automate these processes to minimise human interaction and improve efficiency.

I facilitated effective communication among stakeholders and collaborated closely with the tech lead to ensure the successful implementation of the visualisation flow. Despite frequent changes in client requirements and significant infrastructure challenges, I remained adaptable and proactive, consistently delivering solutions that met evolving needs. My efforts had a direct impact on streamlining workflows and reducing operational inefficiencies through automation. As a result, we successfully developed and launched the MVP within 5 months.

Corppass is an authorisation platform for corporate e-services, enabling businesses to authorise employees for digital transactions with government agencies. I revamped the registration flows interface and developed a design system to enhance overall usability.

Corppass is an authorisation platform for corporate e-services, enabling businesses to authorise employees for digital transactions with government agencies. I revamped the registration flows interface and developed a design system to enhance overall usability.
Corppass is an authorisation platform for corporate e-services, enabling businesses to authorise employees for digital transactions with government agencies. I revamped the registration flows interface and developed a design system to enhance overall usability.

As part of a 2 years modernisation journey, the project was segmented into phases to address and decoupled the existing monolithic architecture. In the first phase, I supported the Corppass portal revamp, which implemented a new authorisation framework for sole proprietorships before extending to all entities. I contributed to the visual refresh by ensuring a seamless, user-friendly experience for Corppass Portal. I actively participated in the strategic decision-making and meticulous user testing, uncovering additional opportunities for improvement.

I also built the initial stages of design system development, where I learned the foundational principles of building and maintaining a cohesive design system. The revamped portal went live in Oct 2023. If you're a sole-proprietorship, you may have experience a new visual refresh of the registration flow.

As part of a 2 years modernisation journey, the project was segmented into phases to address and decoupled the existing monolithic architecture. In the first phase, I supported the Corppass portal revamp, which implemented a new authorisation framework for sole proprietorships before extending to all entities. I contributed to the visual refresh by ensuring a seamless, user-friendly experience for Corppass Portal. I actively participated in the strategic decision-making and meticulous user testing, uncovering additional opportunities for improvement.

I also built the initial stages of design system development, where I learned the foundational principles of building and maintaining a cohesive design system. The revamped portal went live in Oct 2023. If you're a sole-proprietorship, you may have experience a new visual refresh of the registration flow.

As part of a 2 years modernisation journey, the project was segmented into phases to address and decoupled the existing monolithic architecture. In the first phase, I supported the Corppass portal revamp, which implemented a new authorisation framework for sole proprietorships before extending to all entities. I contributed to the visual refresh by ensuring a seamless, user-friendly experience for Corppass Portal. I actively participated in the strategic decision-making and meticulous user testing, uncovering additional opportunities for improvement.

I also built the initial stages of design system development, where I learned the foundational principles of building and maintaining a cohesive design system. The revamped portal went live in Oct 2023. If you're a sole-proprietorship, you may have experience a new visual refresh of the registration flow.

ADDX provides accredited investors access to private markets. I optimised the onboarding journey, significantly increasing account openings and engaging new investors.

ADDX provides accredited investors access to private markets. I optimised the onboarding journey, significantly increasing account openings and engaging new investors.
ADDX provides accredited investors access to private markets. I optimised the onboarding journey, significantly increasing account openings and engaging new investors.

I spearheaded the enhancement of the investor's onboarding process at ADDX, with the goal of engaging and activating a new wave of investors. In my strategic role, I meticulously mapped the entire onboarding journey identifying key touchpoints and painpoints through Amplitude.

By leveraging data-driven analytics, I uncovered actionable insights that informed our design decisions. I implemented small design and copywriting changes, conducting A/B testing on Maze. These iterations led to a significant improvement in the onboarding experience and a reduction in operational workflow.

I spearheaded the enhancement of the investor's onboarding process at ADDX, with the goal of engaging and activating a new wave of investors. In my strategic role, I meticulously mapped the entire onboarding journey identifying key touchpoints and painpoints through Amplitude.

By leveraging data-driven analytics, I uncovered actionable insights that informed our design decisions. I implemented small design and copywriting changes, conducting A/B testing on Maze. These iterations led to a significant improvement in the onboarding experience and a reduction in operational workflow.

I spearheaded the enhancement of the investor's onboarding process at ADDX, with the goal of engaging and activating a new wave of investors. In my strategic role, I meticulously mapped the entire onboarding journey identifying key touchpoints and painpoints through Amplitude.

By leveraging data-driven analytics, I uncovered actionable insights that informed our design decisions. I implemented small design and copywriting changes, conducting A/B testing on Maze. These iterations led to a significant improvement in the onboarding experience and a reduction in operational workflow.